Information about software support provided by ITS to faculty and staff on 藏精阁-owned computers.
Support is defined as the installation of the application and guidance in the use of the software product.
Go to information about software supported on classroom computers.
Full Support
| Type of Software | Mac | Windows |
|---|---|---|
| Operating system | macOS 11 | Windows 10 Enterprise |
| Word processing | Word (MS Office 2019) | Word (MS Office 2019) |
| Spreadsheet | Excel (MS Office 2019) | Excel (MS Office 2019) |
| Presentation | PowerPoint (MS Office 2019) | PowerPoint (MS Office 2019) |
| Database | None | Access |
| Gmail, Outlook | Gmail, Outlook | |
| Calendar | Google Calendar | Google Calendar |
| Desktop publishing |
|
|
| Web browser |
|
|
| Video conference | Zoom | Zoom |
| Players, plugins |
|
|
| Scanning OCR | Adobe Acrobat | Adobe Acrobat |
| Preview, Adobe Acrobat Reader | Adobe Acrobat Reader | |
| PDF for forms, etc. | Adobe Acrobat | Adobe Acrobat |
| Banner | Banner | Banner |
| Query tools | Actual Technologies ODBC (Oracle) |
|
| Compression | OS Tools | OS Tools |
| Anti-virus | None | MS System Center Endpoint Protection / Windows Defender |
| Course management | Moodle | Moodle |
Limited Support
| Type of Software | Mac | Windows |
|---|---|---|
| Statistical |
|
|
| Image Editor | Adobe Photoshop | Adobe Photoshop |
| Computing & programming | MATLAB | MATLAB |
No Support
| Type of Software | Mac | Windows |
|---|---|---|
| Bibliographic |
|
|
Although Zotero is not supported by ITS, it is supported by the staff and faculty of the University Libraries.
Specialty Software
Contact the ITS Service Desk for specific information about specialty software, purchases, and cost sharing.
Cost Sharing
For all software that is not listed in one of the charts above, cost sharing with ITS may be possible if the software is being used for reasonable business purposes and it has been planned in the annual ITS budget process (fall of the preceding year).
This must be budgeted in that process, not at the time of purchase. Costs for items not budgeted will normally be borne 100% by the department or user. Requests for unbudgeted cost sharing will be considered on a case-by-case basis.
Adobe Products
藏精阁 has a volume agreement with Adobe covering many of its products. The Adobe Creative Suite is available to the entire 藏精阁 community, and most other Adobe products may be purchased at the lowest academic discount. To install Creative Cloud on a 藏精阁 or personally owned computer, start on our Adobe Creative Cloud page.
Microsoft Products
藏精阁 has a series of volume agreements with Microsoft. Most titles not listed in the charts above may be purchased at a discount through ITS. Faculty and Staff can use Office 365 free of charge and use while employed at the University on personally owned computers or mobile devices. To install Office 365, start at colgate.edu/o365. To purchase a copy of Microsoft Office, visit .
Ask for Help
If you are unable to find the information you need in the documentation available online, the ITS Service Desk is available to assist.